Privacy Policy

1. Introduction

SkyAI ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our artificial intelligence assistant service, including our website, API, and related technologies (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using SkyAI, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree, please do not use the Service.

2. Information We Collect

We collect several categories of information to provide and improve our Service:

2.1 Information You Provide Directly

• Account Information: Name, email address, password, and profile information when you register for an account
• Payment Information: Billing address and payment method details if you purchase a subscription (processed by third-party payment providers)
• Communications: Information you provide when contacting us for support, feedback, or inquiries
• User Content: Text, images, prompts, files, and other materials you submit to SkyAI

2.2 Information Collected Automatically

• Usage Data: Features used, commands entered, interaction patterns, and session duration
• Device Information: Browser type, operating system, device identifiers, and device settings
• Log Data: IP address, access times, pages viewed, and referring URL
• Cookies and Tracking: As described in our Cookie Policy

2.3 Information from Third Parties

• OAuth Providers: If you sign in with Google, we receive your name, email address, and profile picture from that service
• Analytics Providers: Aggregate usage statistics and analytics data

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide, maintain, and improve the SkyAI Service
• Process and generate responses to your conversations and prompts
• Create and manage your account
• Authenticate your identity and secure your account
• Communicate with you about your account, updates, and security alerts
• Personalize your experience and remember your preferences
• Monitor usage patterns and analyze Service performance
• Detect, prevent, and address technical issues, fraud, or misuse
• Enforce our Terms of Service and prevent abuse
• Comply with legal obligations and respond to lawful requests

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who help us operate, including:

• Cloud hosting and infrastructure providers
• AI model providers who process your conversations
• Payment processors for subscription billing
• Email and notification services
• Analytics and monitoring services

4.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights, privacy, safety, or property
• Prevent or investigate possible wrongdoing
• Respond to claims or legal processes

4.3 Business Transfers

If SkyAI is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred and subject to a different privacy policy.

5. AI Processing and Data Retention

Your conversations with SkyAI are processed by artificial intelligence models to generate responses. This processing is essential to providing the Service.

Messages and prompts you send may be retained as part of your conversation history for the purpose of providing ongoing, context-aware assistance. You can request deletion of your account and associated data at any time.

AI model providers (such as MiniMax and other AI infrastructure partners) may process your content under their own privacy policies and terms. These providers are carefully selected and required to handle your data in accordance with our instructions.

6. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit using TLS/SSL
• Encryption of sensitive data at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Secure cloud infrastructure with leading providers
• Employee security training and access policies

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for keeping your password confidential and notifying us of any unauthorized access.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We also retain information as necessary to comply with legal obligations, resolve disputes, and enforce agreements.

• Account Data: Retained until you delete your account or request deletion
• Conversation History: Retained as part of your account until you delete conversations or your account
• Usage Analytics: Retained in aggregate, anonymized form for service improvement
• Legal Compliance: Retained as required by applicable laws

8. Your Rights and Choices

You have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your account and associated data
• Export: Request a portable copy of your data in a common format
• Objection: Object to certain processing of your information
• Restrict: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at support@skyai.one. We will respond to your request within 30 days. For account deletion, you may use the account settings or contact us directly.

9. Cookies and Tracking Technologies

We use cookies and similar technologies as described in our Cookie Policy. These technologies help us authenticate users, remember preferences, and analyze how our Service is used.

You can manage your cookie preferences through your browser settings or our cookie consent mechanism. Note that disabling certain cookies may affect the functionality of the Service.

10. Children's Privacy

SkyAI is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately and we will take steps to delete such information.

Users under 18 should have parental or guardian consent before using the Service.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer information internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant authorities
• Data processing agreements with service providers
• Compliance with applicable data protection frameworks

12. Third-Party Links and Services

SkyAI may contain links to third-party websites, services, or applications that are not owned or controlled by us. We have no control over and assume no responsibility for the privacy practices of any third-party sites or services.

When you click links to third parties, you may be subject to their privacy policies. We encourage you to review the privacy policy of every site you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated Privacy Policy on this page
• Updating the "Last updated" date at the top
• Sending an email notification to the address associated with your account
• Displaying a notice within the SkyAI Service

Your continued use of SkyAI after any changes constitutes your acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: support@skyai.one

We are committed to working with you to resolve any complaints or concerns about your privacy.